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Please allow 3 - 5 days after shipping for your tracking code to be updated by the shipping company


Why does tracking say 'Tracking info is not available at the moment.'

Once shipped it can take 3 - 5 days for the shipping company to update your tracking information. However, be assured that your package is on the way. First Greener monitors all packages and keeps in constant contact with all shipping companies. 

Which destination countries do not have active tracking?

The following countries do not have active tracking capability. However, do not worry, contact support and we will gladly let you know how your package is getting along. United Arab Emirates, Porto Rico, Guatemala, Romania, Ecuador, Armenia, Honduras, Bosnia and Herzegovina

How do I contact support?

Support can be contacted 24/7 at