FREQUENTLY ASKED QUESTIONS


Where do your products come from?

We only source merchandise from socially responsible businesses with ethical manufacturing practices. 

Our branded products are manufactured in the United States, UK and China primarily.

Are purchases tax deductible?

All of the purchase price of the item goes directly to funding the cost of the merchandise and the shop overhead, therefore we're not able to provide a tax receipt for any of the purchase. 

Will my order get to me without any issues?

We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Why don't you accept my currency?

Right now we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, our store processes all orders in British pounds at the most current exchange rate.

What about shipping and delivery?

Our fulfillment partner fulfills orders within 3 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL). 

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. Shipment can take from 20 - 30 days depending on product. 

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